Returns

1. The Consumer may withdraw from the contract concluded in accordance with the Terms of Sales, with no penalty and without reason, within 14 (fourteen) days starting from the day when the Consumer or a third part other than the courier and indicated by the Consumer acquires physical possession of the Products to be returned.

2. To exercise the right of withdrawal, the Consumer must inform the Vendor by explicitly notifying her/his decision in writing by sending an e-mail to the customerservice@weareshoe.com , within the aforementioned established period of time. The Vendor will immediately send a confirmation of receipt of the withdrawal notification, so to authorize the return of the Products.

3. If the Products have not been shipped to the Customer yet, the right of withdrawal will be considered exercised as soon as the Vendor receives the aforementioned withdrawal notification.

4. If the products have already been shipped to the Customer, after receiving the withdrawal notification the Vendor will transmit the Return Code to the Customer by e-mail. Within the following 14 (fourteen) days, the Customer must return the Products to the Vendor, by shipping or delivering them to FREE SRL, VIA PALATUCCI 7 (interno 4), 47122 FORLI’ (FC), ITALIA, clearly stating the Return Code.

5. It is implicitly understood that the risks and shipping/delivering costs related to the Products’ return will be at Customer’s charge.

6. In order for the right of withdrawal to be properly exercised, Products must be shipped or delivered to the Vendor undamaged: that is to say, they must not have been used, worn, washed or altered in any way; the original tag must be attached to the Product still sealed; the Products must be returned in their original packaging and they must be sent to the Vendor in a single shipment. Preferably, original packages should be wrapped in an additional protective packaging so to preserve Products’ integrity and to protect them from writings or tags to be directly applied on them. The Consumer will be also held responsible for any decrease in value of the Products resulting from a different manipulation than necessary to establish the nature, characteristics and functioning of the products themselves.

7. The Vendor will take delivery of the returned Products, reserving the right to verify their condition to be as described in point 6.

8. If the right of withdrawal is correctly exercised by the Consumer within the terms and accordingly to the procedures as previously described, the Vendor will refund the Consumer all the payments she/he made related to the purchase of the returned products. However, the Vendor has the right to withhold the refund until the returned Products will be delivered (and their condition will be checked), or until the Consumer will provide proof of the shipment of the Products, depending which event occurs first. In any case, returned products’ delivery costs will be on Customer’s charge, included the shipment expenses, any duties and other taxes to be applied.

9. Whenever possible, the above mentioned reimbursement will be processed by using the same payment system the Customer used to purchase the Products to be returned or by credit transfer to the Customer’s bank account; the Customer shall communicate her/his bank account data to the Vendor via e-mail to the customerservice@weareshoe.com address, so to enable the Vendor to proceed to the reimbursement of the due amount by credit transfer. If the Customer paid the Products to be returned by credit card, the aforementioned reimbursement will be executed within the terms indicated, on the credit card used by the Consumer for the payment. If the Customer paid the Products to be returned by PayPal, the aforementioned reimbursement will be executed within the terms indicated, on the account used by the Consumer for the payment.




changerefund



Please rotate the device for the best website experience.

Shopping Cart
There are no products in the cart!